Protecting Your Information Is Our Responsibility
This document provides a full explanation of how your personal information is collected, used, and kept secure at superbaji.
Introduction and Applicability
This privacy policy applies to all users of the superbaji platform. When you open an account, play games, or use any of our services on superbaji, you are considered to have accepted the terms of this policy. We treat your personal information as an important asset and handle it with the utmost care.
superbaji believes that data protection is not merely a legal obligation — it is our ethical commitment to our users. Every policy described in this document is designed to protect the privacy of your information.
For more details on the general terms of our service, please read the Terms and Conditions page, where all rules relating to account use and betting are presented together.
What Information Is Collected
superbaji collects two types of information from you — what you provide directly and what is collected automatically.
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Username and password set at the time of account registration
- National ID or passport details (for identity verification)
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account)
- Information provided when contacting us via live chat or email
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Logs of how long you spent on the platform and which pages you visited
- Session information collected through cookies and similar tracking technologies
- Transaction history and gaming activity data
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted verification service providers. This information is used solely to ensure the security of your account.
Purpose of Using Your Information
superbaji uses your information only for specific, lawful, and transparent purposes. These are detailed below:
- Account creation, management, and verification
- Processing deposit and withdrawal transactions
- Providing customer support — 24 hours a day, 7 days a week
- Ensuring platform security and preventing fraud
- Complying with applicable laws and regulations
- Managing bonuses, promotions, and VIP benefits
- Monitoring and supporting responsible gaming practices
- Conducting analysis to improve the platform
We do not send you any marketing messages without your consent. You may opt out of such communications at any time.
Data Storage and Security
superbaji has adopted industry-standard technical and organisational measures to keep your information secure.
4.1 Encryption and Secure Transmission
Every connection you make is encrypted using SSL (Secure Socket Layer) technology. Payment-related information is stored with an even higher level of encryption.
4.2 Server Security
Our servers are subject to regular security audits. Firewalls, access controls, and active monitoring systems are in place to prevent unauthorised access.
4.3 Data Retention Period
Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet applicable legal obligations. After that period, the information is securely deleted or anonymised.
4.4 Staff Access
Only authorised staff may view your information, and only within the scope of their designated duties. All staff have signed data confidentiality agreements and receive regular training.
Sharing Your Information with Third Parties
superbaji never sells your personal information or discloses it to unauthorised third parties. However, certain information may be shared in the following circumstances:
- Payment processors: Necessary information is shared with the relevant service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Identity verification services: Certain information may be shared with trusted KYC (Know Your Customer) service providers for account verification.
- Technology and game providers: Minimum necessary information may be shared with technology partners including Evolution, Pragmatic Play Live, and JILI to ensure gaming services function properly.
- Legal obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
- Fraud prevention: Certain information may be shared with security partners to prevent fraud or illegal activity.
Each third party with whom information is shared is contractually bound to maintain privacy and data protection standards.
Cookies and Tracking Technologies
superbaji uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help our platform function more smoothly.
6.1 Essential Cookies
These cookies are essential for the core functionality of the platform — such as maintaining login sessions and ensuring secure transactions. They cannot be disabled.
6.2 Analytical Cookies
These cookies help us understand which pages are used most and where improvements are needed. The information collected remains anonymous.
6.3 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
Your Rights
You have clear rights over your own information at superbaji. These rights are detailed below:
7.1 Right to Access Your Information
You may request at any time to know what information we hold about you. We are required to inform you within a set timeframe.
7.2 Right to Correct Your Information
If any of your information is incorrect, contact us to have it corrected. Providing accurate information is also important for the security of your account.
7.3 Right to Delete Your Information
After closing your account and once the applicable legal retention period has ended, you may request that your information be deleted. However, certain information may need to be retained if ongoing legal obligations exist.
7.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes and request that such communications be stopped.
To exercise these rights or for any questions about your information, contact our support team directly — available 24 hours via live chat or email.
Protection of Minors' Information
superbaji strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory when opening an account. If any information belonging to a minor is collected by mistake, it is deleted immediately.
We ask parents and guardians to remain vigilant and ensure their children are not able to access any online gaming or betting platform. To read our detailed guidance on responsible gaming, visit the Responsible Gaming page.
International Data Transfers
To operate superbaji's services, your information may sometimes be processed on servers located in different countries. In such cases, we ensure that data transfers are carried out with appropriate safeguards in line with applicable international standards.
All international partners who receive data are contractually bound to maintain standards equivalent to this privacy policy.
Policy Changes and Updates
superbaji reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email address or through a notice on the platform.
Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, contact superbaji's privacy team directly:
- Live Chat: 24/7 in Bengali and English
- Email: [email protected]
We aim to resolve all complaints as quickly and satisfactorily as possible. To learn more about our services and operations, read the About Us page.
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